Kitchen Tap

In order to provide you with the best service, we use a range of courier services which helps us ensure that your delivery reaches you in the fastest time and in perfect condition.

Deliveries will not be made on bank holidays, so please allow extra time for your order to arrive during these times, especially throughout the Easter and Christmas periods. For all information regarding our Shipping Policy, please read here.

PlumbHQ offers a simple 30-day returns policy. If you’re not completely satisfied with your purchase, you may return it within 30 days.

To initiate a return, please follow these steps:

1. Go to account.plumbhq.uk
2. Log in using the email address associated with your order and follow the security instructions.
3. Once logged in, select the option to “Request Return” and follow the instructions provided to complete the process.

Once your return request is submitted, it will be reviewed to ensure it meets the criteria of our refund policy. If it does, the return process will be initiated.

Any items returned without having made contact with our team may suffer unwanted delays and extra charges. Full details of our returns policy can be found here.

In the checkout, simply choose "Klarna" as your payment option. Follow the steps and provide the information they require to complete your credit application.

If it's your first time with Klarna, you will likely have to read and sign a contract document. When this is approved, Klarna will set up an account for you.

All future orders can now be financed in one click!