Our Mission and Vision

Delivering Value to Customers and the Environment Through Technology

At PlumbHQ, we don't want to just be any online retailer. Our goal is to rethink the value proposition to customers in the HVAC and Bathroom industry. Not only do we strive to offer high-quality products at competitive prices with excellent customer service, we are committed to encouraging environmental and social responsibility on behalf of our clients while supporting UK and European manufacturing. Ultimately, our business is built on a commitment to delivering unparalleled value to our customers and the wider community.

Toilet installation in luxury bathroom
Happy couple in bathroom
Underfloor heating installation
Plumber installing towel rail
Professional boiler installation

Our mission

Our primary goals is to provide our customers with high-quality products which are, wherever possible, sourced from UK or European manufacturers, promoting local industries and economies. We understand the importance of reducing our carbon footprint and thus, make concerted efforts towards achieving this goal. We also endeavor to support our local communities, creating a positive impact on the people and businesses around us.

In addition to our product offerings, we strive to provide our customers with exceptional service at great prices. Through the use of technology, we are able to streamline our processes, reducing administration and overhead costs. This translates to lower prices for our customers and a more hassle-free experience.

Overall, our team is passionate and dedicated to exceeding your expectations. We believe that our innovative online shopping experience simplifies your life while benefiting the environment. By choosing to shop with us, you are not only getting access to high-quality products and excellent service, but you are also joining a team that aims to make a positive impact. Together, we can create a better world for ourselves and future generations.

Our values

Delivering best in class service
Our goal is to equip you with the necessary knowledge and information to help you make informed decisions about your purchases. We also provide high-quality products, coupled with fast and dependable delivery, ensuring that you receive your orders promptly. We aim to exceed your expectations at every stage of the shopping experience.
Delivering great value to customers
We understand that value goes beyond just low prices; it also encompasses high quality products, exceptional customer service, and a seamless shopping experience. We aim to exceed our customers' expectations and provide them with the best value possible.
Supporting UK & European Manufacturers
We take pride in supporting UK and European manufacturers wherever possible and our site features a wide range of high-quality products that are made right here in the UK and Europe. By choosing to shop with us, you're supporting local businesses and contributing more to the growth of our economies.
Read more about this here.
Always Innovating
We strive to deliver for our customers by constantly innovating and improving our products and services. We embrace new technologies and trends to provide cutting-edge solutions that meet evolving needs, in both our product offerings and service delivery.
Honesty and responsibility
We believe in conducting our business with honesty, transparency, and integrity. We hold ourselves to the highest ethical standards and strive to build trust with our customers through open and honest communication and fair business practices.
Supporting our environment and communities
We believe in giving back to the communities we serve. We are committed to supporting local organizations and initiatives that promote social and environmental sustainability, and we encourage our customers to join us in these efforts.
Luxury bathroom with balcony

Want to become a PlumbHQ Supplier?

We're always ready to consider new products for our customers.